Shipping & Return/Exchange Policy

Shipping Policy

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At Sheppits, we aim to provide a convenient and swift delivery experience for our customers. Please read our Shipping Policy to understand how we process and deliver your orders.

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Free Shipping

We offer free shipping on all products to most regions. Enjoy the convenience of complimentary delivery on your stylish Sheppits purchases.

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Shipping Charges

While our standard shipping is free, there may be instances where specific products or certain regions incur additional shipping charges. Any such charges will be clearly communicated during the checkout process.

 

Delivery Timeframe

Our team works diligently to dispatch orders promptly. You can expect your Sheppits products to be delivered within 2 to 7 business days. Please note that delivery times may vary based on your location and any unforeseen circumstances.

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Shipping Notifications

Once your order is processed and dispatched, you'll receive shipping notifications via email, including tracking details. Stay informed about the status of your stylish Sheppits package.

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International Shipping

Currently, we primarily cater to domestic customers, but we are working towards expanding our international shipping capabilities. Stay tuned for updates on international shipping options.

 

Return Policy

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At Sheppits, we strive to ensure your satisfaction with every purchase. Our Shipping and Return/Exchange Policy is designed to assist you in case you need to return or exchange a product.

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Return Period

1. Timeframe for Returns:

   • Each product category has a different return or exchange timeframe specified on the product detail page. Please refer to this information before making a purchase.

2. Eligibility Criteria:

   • Products must be unused, unwashed (for fashion products), and with tags intact to be eligible for return or exchange.

 

Return Process

1. How to Initiate a Return:

   • Customers can either use the return option available on their order page on our website or contact us directly for assistance.

2. Refund or Exchange:

   • If eligible for return, customers will receive a full refund or opt for a new replacement product in case of exchange.

 

Conditions for Returns

1. Product Condition:

   • Customers should record a video while opening the package in case of a defective or damaged product return. All returns should include tags and original packaging.

2. Return Shipping Fee:

   • We cover the return shipping fee as applicable. However, a minor return fee will be charged for all return types except for defective or damaged products.

3. Non-returnable Items:

   • Certain items may be non-returnable based on their product category. Please check the return period timeline or non-returnable items listed on the product detail page before placing an order.

 

Contact Us

For any further queries regarding our Shipping and Return/Exchange Policy, feel free to contact us at sheppits@gmail.com or fill out this form. We're here to assist you and ensure a seamless shopping experience.